How to Decide What to Automate and How to Do It

contract management open source software

Business Process Automation (BPA) also known as Business Process Outsourcing, makes use of technology to automate tasks that would otherwise require manual labor and be susceptible to mistakes. This allows employees to focus on more productive tasks, and also improve customer service.

Before deciding on which processes to automate, and how, organizations need to assess their ability to change the daily workflows. Additionally, they must identify which processes have the highest possibility of cost reductions and other operational improvements. In this phase teams will have to interact with employees and leaders who are affected by the BPA project to ensure that they can clearly explain the benefits and address concerns.

If a team decides on what it wants to automate, they have to choose the right tools to achieve it. Low-code automation software is a great option. It lets business teams use an intuitive interface to build automate, modify and monitor processes without the need for IT support or an automated ticketing system. The most popular examples include Blue Prism and UiPath.

Process discovery and identification. Analyzing the current processes is important before taking the next step of implementing business automation. Therefore, it’s crucial that the key personnel participate in brainstorming sessions and workshops. These sessions can aid in gaining a better understanding of each step and identify areas that need improvement.

Once you have identified the areas where automation of business processes could be beneficial, you can begin creating and testing a technological solution. Once it’s ready to go live you’ll need to educate your employees on the new procedure and implement the thoroughly tested system.